Please Help me get in game

[MXOMaster]

Hi everyone. I have followed ALL of the steps on the main page, and have got to the part immedieately after "launch game". The brown background part with a keyboard sound making part. I have a character and account already and as I click on character XXX, my screeen goes black then shuts it out and back to my desktop. I have tried again multiple times but have no success. PLEASE HELP QUICKLY!