Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
Helpdesk: Your password is the small letter a as in apple, a capital letter V as in Victor, and the number 7.
Customer: Is that 7 in capital letters?
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: Okay.
Helpdesk: Did the keyboard come with you?
Customer: Yes.
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah... that one does work!
Customer: I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'.
Tech Support: Ok, check the directory of the A: drive- go to A:> and type 'dir'.
Customer reads off a list of file names, including 'INSTALL.EXE'.
Tech Support: All right, the correct file is there. Type 'INSTALL' again.
Customer: Ok. (pause) Still says 'Bad command or file name'.
Tech Support: Hmmm. The file's there in the correct place-it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?
Customer: Yes, let me try it again. (pause) Nope, still 'Bad command or file name'.
Tech Support: (now really confused) Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?
Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key...does that matter?
Tech Support: Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager.
Customer: I don't have a P.
Tech Support: On your keyboard, Bob.
Customer: What do you mean?
Tech Support: "P".....on your keyboard, Bob.
Customer: I'M NOT GOING TO DO THAT!